RETURN POLICY
Established on user shopping trust, our standardized return and exchange mechanism serves all orders generated on this official site with consistent service quality. We set a 33-day reasonable after-sales cycle counting from the parcel delivery confirmation date, covering most stocked commodities displayed on product pages.
When preparing return parcels, customers are suggested to place products into original protective packing, and put together user manuals, matching parts and complimentary gifts together for integral warehouse checking. Our after-sales team will communicate actively to settle discrepancies for accidental damaged delivery or wrong item dispatch, and bear relevant processing cost for confirmed order-side faults.
Limited-edition collaborative goods, body-care disposable products and buyer-diy modified items are excluded from universal return service. We maintain polite, objective and inclusive communication during all after-sales negotiations, committed to reaching satisfying solutions for both parties.